This policy explains how Crafted By Me collects and uses personal data when you use our website and place an order.
Who we are
The data controller is Crafted By Me, based in Tonbridge, Kent, United Kingdom. Contact: hello@craftedbyme.co.uk.
Data we collect
- Contact and delivery details you provide at checkout (name, email, postal address).
- Personalisation details for your order (the name/text, font, colours, and size you choose).
- Payment information processed by Stripe. We do not store full card numbers on our servers.
- Technical data such as IP address, browser type, and cookies needed to run the site and checkout.
How we use your data
- To process and fulfil your order, including printing and delivery.
- To communicate with you about your order.
- To comply with legal and tax obligations.
- To improve and secure our website.
Legal bases (UK GDPR)
We process personal data to perform our contract with you (fulfilling your order), where necessary for our legitimate interests (running our business and preventing fraud), and where required by law.
Sharing data
We share data with service providers who help us operate the shop, such as payment processing (Stripe), website hosting, and delivery carriers. They may only use your data to provide services to us.
Retention
We keep order records for as long as needed to fulfil orders, handle queries or disputes, and meet accounting and tax requirements.
Your rights
You may have rights to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability where applicable. Contact us to exercise these rights. You may also complain to the ICO (ico.org.uk).
Cookies
We use essential cookies for the shopping basket, checkout, and site security. Optional analytics cookies are not enabled by default.